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Satisfaction
Surveys

(C-SAT) Surveys

Customer Satisfaction (C-SAT) surveys provide meaningful insight into your customers’ satisfaction, needs, expectations & loyalty. These carefully designed surveys can be conducted face-to-face, by telephone or online.

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Types of C-SAT Surveys

Online Surveys

Online surveys can be emailed to our database of 8,000 Irish field-researchers or to your existing customer base.

Telephone Interviews

Using a representative sample of your target population, we conduct in-depth telephone interviews via our trained field-researchers.

Face-to-Face Surveys

Our field-researchers can approach your targeted respondents in a specific location to complete surveys face-to-face.

Why C-SAT Surveys?

Customer-Satisfaction surveys allow you to measure your customers’ satisfaction levels and gain a deeper understanding of whether or not you are meeting their expectations.

With C-SAT surveys, you can listen to your customers and obtain clear insight into their opinions, feelings & attitudes towards your business — as well as pinpoint your strengths and weaknesses.

C-SAT surveys can help to guide business strategy, create a customer-oriented culture and enhance customer loyalty.

Benefits of Our C-SAT Survey

Expertise & Partnership Approach

We carry decades of experience working with clients in Ireland and beyond. We partner with you, not just deliver a service.

Flexibility

We appreciate that each business is unique. Our survey programmes are tailored to your specific requirements.

Highly Trained Field Researchers

Our researchers are the bedrock of our programmes — large in number, experienced and fully trained to deliver reliable survey data.

Insightful & Easy-to-Interpret Results

We don’t just provide raw data. We present results in a meaningful way, helping you make practical decisions.

How It Works?

  • Define Objectives & Design
  • Choose Method & Sample
  • Conduct the Survey
  • Analyse & report
  • Implement & Monitor

Define Objectives & Design

We help you define what you want to measure: satisfaction, intention to repeat/recommend, service-aspects, etc.

#1

Choose Method & Sample

We select the method (online / telephone / face-to-face), define the sample (your customer-database or general-population), and develop the questionnaire.

#2

Conduct the Survey

Our field-researchers administer the survey, ensuring quality-control and representative coverage.

#3

Analyse & Report

We analyse the data, highlight key findings (e.g., satisfaction scores, drivers, pain-points), and deliver insights with recommended actions.

#4

Implement & Monitor

You act on the insights, we follow up to track progress and measure improvement.

#5

Who It’s For & Why Act Now

Our C-SAT survey service is ideal for:

  • Retailers (in-store and online) looking to measure customer experience across channels
  • Service organisations (financial, professional services, hospitality) wanting to benchmark satisfaction
  • Any business that values feedback, strives for customer-centric improvement, and wishes to build loyalty

If you’re keen to understand how your customers really feel — and turn their feedback into meaningful action — get in touch today to explore how our customer-satisfaction survey can deliver clarity, direction and enhanced customer loyalty.

Join Hundreds of Satisfied Customers

Customer perceptions delivers tailored market research solutions to help you and your business gain a competitive edge, monitor performance and ultimately drive sales and revenue growth!

  • +353 4293 33033
  • info@customerperceptions.ie
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