Audit Programmes
Our Audit Programmes provide systematic, objective evaluation of your retail or service operations — from branch/ store visits to mystery audits — helping you monitor compliance, service standards & brand experience.
What Are Audit Programmes?
Audit programmes are structured assessments of your physical or service-delivery locations, based on predefined criteria (brand standards, operational procedures, service protocols, compliance issues).
They can include in-store visits, remote assessments, digital/online audits and process walkthroughs.
Audits help you see whether your internal standards are being implemented consistently — and where gaps or risks may exist.
Why You Need Audits
Ensure operational compliance
Audits verify whether your branches/stores follow internal policies, regulations, hygiene/health & safety, branding guidelines, etc.
Maintain brand consistency
They provide an objective measure of whether your brand promise is being delivered uniformly across all touch-points.
Identify performance variation
Audit results highlight high-performing vs under-performing locations, enabling targeted improvement.
Support continuous improvement & benchmarking
By recurring audits you track progress over time, benchmark locations, identify training needs and drive accountability.
Our Audit Services
Retail Store Audits
We conduct in-person visits to your retail locations across Ireland (or further if required), assessing service execution, product presentation, signage, cleanliness, staff behaviour and overall experience.
Service Operation Audits
We audit offices, contact-centres, hospitality venues, logistics hubs or any service-delivery site — checking process adherence, staff performance, environment, customer-facing standards.
Digital & Remote Audits
We deliver remote audits of digital touch-points (websites, apps, live-chat, process flows) and virtual site audits (via video/photography) to assess compliance and experience in the digital realm.
Custom Audit Programmes
We tailor audit tools, checklists, frequency, reporting and action-planning to your industry, location-network size, budget and objectives.
Insight-Driven Reporting & Recommendations
We provide detailed audit reports with scores, commentary, photographs (where applicable), benchmarking, trends, and clear next-step recommendations.
How It Works?
- Define standards & checklist
- Plan audit schedule & methodology
- Deploy auditors & collect data
- Analyse findings & report
- Act & monitor improvement
Define standards & checklist
We start by working with you to define what matters: brand standards, compliance items, staff behaviours, environment metrics etc.
#1
Plan audit schedule & methodology
We develop the audit programme: number of locations, frequency, random vs planned visits, remote vs in-person, digital components.
#2
Deploy auditors & collect data
Our trained auditors execute visits, complete checklists, capture evidence (photos/videos where needed) and ensure quality control.
#3
Analyse findings & report
We compile the results, identify patterns (e.g., consistent strengths or weaknesses), benchmark performance and present a clear report with actionable insight.
#4
Act & monitor improvement
You receive help interpreting the findings, training/adjustment support, and we can support ongoing audits or follow-up measurement to track progress.
#5
Who It’s For & Why Act Now
Our audit programmes are ideal for:
- Retail chains with multiple locations requiring consistent service, appearance and brand experience
- Hospitality and leisure businesses who need to maintain high standards across venues
- Service organisations with distributed operations (branches, offices, contact-centres) seeking process compliance and customer-facing quality
- Organisations transforming their operations, preparing for growth, undergoing standardisation, or exposed to regulatory risk
If you want to ensure your business is being represented as you intend — and to drive continuous, measurable improvement — now is the time. Contact us today to explore how our audit programmes can deliver clarity, assurance and strategic advantage.
