Jump Juice

13 Years

1600+ Mystery Shop Results

2600+ Training Results

25 Locations

Published On

December 12, 2025

Last Modified

January 30, 2026

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Founded in 2003, Jump Juice Bars is Ireland’s top fresh juice and smoothie brand, serving made-to-order drinks with 100% real fruit and veg. As the business grew, ensuring consistent, high-quality customer experiences across all locations became a priority.

Services

Mystery Shopping, Training Integration

Key Improvements

Improved service, consistent brand delivery, staff up-skilling and higher ROI.

Challenge

With 25 stores nationwide, Jump Juice needed a way to:

Maintain exceptional customer service and staff knowledge
Deliver a consistent brand experience
Identify areas for improvement quickly
Support staff with effective training

Solutions

Since 2011, Jump Juice has partnered with Customer Perceptions for:

Mystery Shopping: 1,600+ audits measuring service, product knowledge, store presentation, and customer impressions
Training Integration: Insights feed into targeted LMS modules, 2,600+ completions for a 150-strong workforce

Impact

Improved Service – Queue times down 10%, service standards up 10%, overall customer perception up 4%
Consistent Brand Delivery – Stronger alignment with Jump Juice standards, SLAs, and KPIs
Staff Upskilling – Continuous learning linked to real feedback
ROI – Higher spend per visit, stronger loyalty, reduced staff turnover

Customer Perceptions have been our chosen partner to perform mystery shopper audits since 2012.
Positive daily customer interactions are the cornerstone of our business. The audits are comprehensive,
tailored, and seamlessly fit into our internal reviews. We would have no hesitation in recommending
them.

– Charlie Scanlan, Managing Director, Jump Juice Bars

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