Real-Time Customer Feedback Platform
Capture real feedback directly from your customers in real time — across stores, branches, online platforms or service environments. Our Customer Feedback Platform gives you a clear, actionable view of satisfaction levels, service performance and improvement priorities as they happen.
What is Our Customer Feedback Platform?
Our real-time customer feedback platform (previously known as TellUsFirst) allows customers to share their experiences immediately after interaction — using QR codes, SMS, web links, tablet terminals or email prompts.
Feedback is collected into a live dashboard, giving you instant visibility of:
- Service quality
- Staff performance
- Customer satisfaction and sentiment
- Emerging issues or complaints
- Opportunities to improve experience in the moment
No waiting. No delays. No complicated systems.
Just clear feedback you can act on today.
Key Features of the Platform
Multiple Collection Channels
QR codes, till-point tablets, mobile links, email prompts, SMS invitations — we match methods to your audience and environment.
Live Performance Dashboards
Monitor locations, teams and service channels instantly. View trends, top performers and areas needing support
Configurable Alerts
Receive immediate notifications for critical feedback so you can act quickly to resolve complaints or service issues.
Easy Data Interpretation
Clear visual reporting, sentiment analysis and trend tracking — no specialist data skills required.
Integration Friendly
Option to link with existing CRM, HR systems or customer experience platforms.
Why Real-Time Feedback Matters
Real-time feedback transforms decision-making from reactive to proactive.
Capture authentic experiences
Capture authentic experiences while they’re fresh, not days or weeks later.
Spot issues early
Spot issues early — and prevent repeat dissatisfaction.
Identify training needs
Identify training needs and performance trends across teams.
Measure the impact of improvements
Measure the impact of improvements in real time.
Increase customer trust
Increase customer trust by showing you are listening and responding.
How It Works?
- Setup & Customisation
- Launch
- Monitor & Respond
- Analyse & Improve
- Review & Refine
Who Should Use These Audits & Why Act Now
Ideal for organisations wanting to improve service consistency and customer experience across multiple touchpoints, such as:
- Retail & hospitality businesses
- Visitor attractions & leisure venues
- Healthcare & service providers
- Public sector & community organisations
- Contact centres & professional services
Whether you want to boost service standards, increase customer loyalty or build stronger teams — real-time feedback is the fastest way to move forward.
Ready to put customer insight at the centre of your decision-making?
Let’s talk about how our Customer Feedback Platform can support your goals.
- +353 4293 33033
- info@customerperceptions.ie