Customer
Satisfaction
Surveys

(C-SAT) Surveys

Customer Satisfaction (C-SAT) surveys provide meaningful insight into your customer’s satisfaction, needs, expectations & loyalty. These carefully designed surveys can be conducted face-to-face, by telephone or online.

Types of C-SAT Surveys

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Online Survey

Online surveys can be emailed to our base of 8,000 Irish field researchers or your existing database.

Telephone

Using a sample of the population, in-depth telephone interviews can be conducted by our trained field researchers.

Face-To-Face

Our field researchers can approach targeted respondents in a specific location to complete surveys face-to-face.

Why C-SAT Surveys?

Customer Satisfaction Surveys allow you to measure your customer’s satisfaction and gain a deeper understanding of whether or not you are meeting their expectations.

Using C-SAT Surveys, you can listen to your customers and get a clear insight into their opinions, feelings & attitudes towards your business, as well as pinpointing your strengths and weaknesses.

C-SAT Surveys can help to guide business strategy, create customer-oriented environments & enhance customer loyalty.

The Benefits

Our Expertise/ Partnership Approach

We have a strong track record with our current clients, spanning over decades.

Flexibility

We understand that your business requirements may vary. We pride ourselves in adapting to meet & reflect this.

Highly Trained Field Researchers

Our field researchers are the essence of our successful programmes. We have a large team of experienced a& trained field researchers to conduct C-SAT surveys.

Insightful Results

Results are presented in an insightful & easy to interpret manner.

Join Hundreds of Satisfied Customers

Customer perceptions delivers tailored market research solutions to help you and your business gain a competitive edge, monitor performance and ultimately drive sales and revenue growth!