Customer Experience & Market Research Specialists
Insights Behind Top Brands
Transform customer feedback into strategic insight. From mystery shopping and satisfaction surveys to full customer-journey analysis, we help Irish businesses elevate service, loyalty and performance across every touch-point.
Why Choose Us?
Customer perceptions delivers tailored market research solutions to help you and your business gain a competitive edge, monitor performance and ultimately drive sales and revenue growth!
- 25 Years Experience
- Many Satisfied Users
- Globally Recognized
150%
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150%
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150%
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Our Services
Customer perceptions delivers tailored market research solutions to help you and your business gain a competitive edge, monitor performance and ultimately drive sales and revenue growth!
Mystery Shopping
We undertake in-person, telephone and online mystery shopping to give you a real-world view of your customer experience — including staff interaction, process compliance and service consistency.
Customer Satisfaction Surveys (C-SAT)
We design and deliver online, telephone and face-to-face satisfaction surveys to uncover your customers’ expectations, feelings and loyalty drivers.
Customer Journey & Experience Mapping
We map your customers’ end-to-end experience — identifying pain-points, gaps and opportunities for seamless improvement across channels.
Retail & Service Audit Programmes
We provide audit-style evaluations of your retail stores or service operations, benchmarking performance and driving standards.
How do we work?
- Discovery & Objective-Setting
- Design & Methodology
- Execution & Data-Collection
- Insight & Reporting
- Action & Follow-Up
What Our Customers Say
Customer perceptions delivers tailored market research solutions to help you and your business gain a competitive edge, monitor performance and ultimately drive sales and revenue growth!
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Person A
Boojum – 2024
Join Hundreds of Satisfied Customers
Customer perceptions delivers tailored market research solutions to help you and your business gain a competitive edge, monitor performance and ultimately drive sales and revenue growth!
- +353 4293 33033
- info@customerperceptions.ie